At Art Decoration, we understand that plans can change, and we strive to provide a flexible and transparent cancellation and refund process for our valued clients. Below are the details of our policies:

Booking Policy

To secure your event date and ensure availability, we recommend booking our services 7-10 days in advance. Last-minute bookings are accepted up to 12 hours before the event, provided slots are available. For urgent bookings or inquiries, please contact us directly at 8527234342.

Cancellation Policy

  • Less than 24 hours before the event: Unfortunately, no refund will be provided.
  • 24 to 72 hours before the event: A cancellation fee of ₹1000 or 50% of the booking amount, whichever is lower, will be charged.
  • 3-7 days before the event: A flat cancellation charge of ₹500 will apply.
  • 7 days or more before the event: No cancellation charges apply.

For Room & Decoration Packages or Candle Light Packages, the full package cost is non-refundable upon cancellation. Please note, special event bookings such as Valentine’s Day (13th and 14th February), Christmas (25th December), and New Year’s Eve (31st December) are non-cancellable due to the nature of the packages.

In the case of adverse weather conditions or unforeseen circumstances (acts of nature), we will do our best to accommodate rescheduling requests, though refunds for perishable items are not possible as they are non-cancellable and non-reschedulable.

Rescheduling Policy

  • Less than 24 hours before the event: Rescheduling is subject to approval in certain cases.
  • 24 hours to 3 days before the event: Rescheduling can be done with no additional fee.
  • 3 days or more before the event: Rescheduling is free of charge.

For experiences booked on Valentine’s Day, Christmas, and New Year’s Eve, rescheduling is not permitted.

Other Information

  • Cake and Bouquet orders cannot be canceled or rescheduled on the same day as the event.
  • For hotel-related packages, only guests 18 years and older are allowed. A maximum of 2 guests are permitted per room.

Contact Us

For any further inquiries or assistance regarding our policies, feel free to reach out to us at artdecoration.in@gmail.com or call us at 8527234342.